Delivery & Returns

DELIVERY

We offer free 2nd class postage to all UK addresses and we commit to dispatching your product within 24 hours of your order.  More often than not, if you order before 2pm your order will be sent on the same day.

Within Europe, delivery is £2.50 plus 50p for each additional item.

For the rest of the world, delivery is £3.50 plus £1.50 for each additional item.

For those outside of the UK, postage is calculated at the checkout; if you add the items you wish to purchase to your basket and enter your postal address you will be provided with the total delivery cost for your order.

 

RETURNS & EXCHANGES

Every time you shop with Woofles we want you to be delighted with your purchase but we do understand that from time to time you may want to return your item.

You have 30 days from the day of purchase to return or exchange a product.  To be eligible, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  If products are not in a re-sellable condition on return, we will unfortunately be unable to process your return.

To return your product, you should notify us by email and then mail your product to: Woofles Ltd, 1 The Street, Toppesfield, Essex, CO9 4DJ.  You must include your original order details in your package.

You will be responsible for paying for your own postage costs for returning your item. Postage costs are non-refundable. If you receive a refund, the cost of return postage will be deducted from your refund.

We strongly recommend that you use a trackable delivery service or purchase postage insurance. We can’t guarantee that we will receive your returned item.

Unfortunately we cannot be liable for any items that are affected by wear and tear, scratching or chewing.

Please ensure that you do not leave your dog unattended with any items that they may be able to damage.

 

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment.

If you have any queries regarding deliveries, returns or exchanges please email us - info@wooflesonline.co.uk