Delivery & Returns

DELIVERY

We offer free 2nd class postage to all UK addresses and we commit to dispatching your order within 1 business day.  More often than not, if you order before 2pm your order will be sent on the same day.

Within Europe, delivery is £3 plus 50p for each additional item.

For the rest of the world, delivery is £4 plus £1.50 for each additional item.

For those outside of the UK, postage is calculated at the checkout; if you add the items you wish to purchase to your basket and enter your postal address you will be provided with the total delivery cost for your order.

 

RETURNS & EXCHANGES

Every time you shop with Woofles we want you to be delighted with your purchase but we do understand that from time to time you may want to return your item.

You have 30 days from the day of purchase to return or exchange a product.  To be eligible, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  If products are not in a re-sellable condition on return, we will unfortunately be unable to process your return.  You will need to pay for a tracked and signed for postage service for us to return the product(s) to you.  All items returned to us must be free of hairs and odours.

To return your product, please post to: Woofles Ltd, 1 The Street, Toppesfield, Essex, CO9 4DJ.  You must include your returns slip with all sections complete to avoid delays in processing.

You will be responsible for paying for your own postage costs for returning your item. Postage costs are non-refundable. If you receive a refund, the cost of return postage will be deducted from your refund.

We strongly recommend that you use a trackable delivery service or purchase postage insurance. We can’t guarantee that we will receive your returned item.  You are fully responsible for your returned item(s) until it has safely arrived into our premises.  

Please note that exchanged items will bear a minimal postage & handling cost of £1 per item.

Unfortunately we cannot be liable for any items that are affected by wear and tear, scratching or chewing.  If you return an item to us that has been damaged we will not be able to offer an exchange or refund and you will need to pay for a tracked and signed for postage service for us to return the product(s) to you.

Please ensure that you do not leave your dog unattended with any items that they may be able to damage.

 

REFUNDS

Once we have received your item it will be inspected to ensure that it is in a sellable condition with original packaging and is free of hairs and odours. 

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment.  You will receive email notification when this has been processed.

If your returned item doesn't meet the criteria above, we will send you an email explaining why we are unable to process your refund and will include photographs to demonstrate this.   We will also send you an invoice to collect a payment for the return of your item(s) as explained above.  Please do not return items to us that have been damaged in use.

If you have any queries regarding deliveries, returns or exchanges please email us - info@wooflesonline.co.uk

You can view all of our collections here.